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Terms and conditions

Terms and Conditions

Mores Minimart

1. Introduction

These Terms and Conditions ("Terms") govern the rights and obligations between Mores Minimart (hereinafter referred to as the "Seller") and the customer (hereinafter referred to as the "Buyer") when purchasing goods through the e-commerce website.

By using this website and placing an order, the Buyer agrees to these Terms.

2. Orders and Contract Formation

  • All orders placed through the e-shop are considered non-binding offers by the Buyer to purchase goods.

  • A purchase contract is concluded only after the order is confirmed by the Seller (e.g., via email or phone).

  • The Seller reserves the right to reject any order, including but not limited to cases of product unavailability or pricing errors.

3. Pricing and Payment

  • Prices displayed on the website are indicative and may be уточněny upon order confirmation.

  • Payment is made upon delivery (Cash on Delivery or equivalent method).

  • The Buyer will receive a final official receipt at the time of delivery, which serves as proof of payment.

  • The Seller may offer additional payment methods at its discretion.

4. Delivery

  • The Seller will arrange delivery of the goods to the address provided by the Buyer.

  • Delivery times are estimates and may vary depending on product availability and logistics.

  • The Buyer is responsible for inspecting the goods upon receipt.

5. Return, Refund, and Withdrawal Policy

In accordance with applicable laws of the Philippines:

  • The Buyer may request a return, replacement, or refund in case of defective, damaged, or incorrectly delivered goods.

  • Claims must be made within a reasonable period after delivery.

  • Returned goods should be in their original condition, unless the defect prevents this.

  • Upon validation of the claim, the Buyer is entitled to:

    • replacement of the product, or

    • refund of the purchase price

The Seller reserves the right to assess and validate all claims.

6. Complaints and Claims

  • Complaints may be submitted through the contact details provided on the website.

  • The Buyer should include:

    • order number

    • description of the issue

    • supporting evidence (e.g., photos)

The Seller will process claims within a reasonable timeframe in accordance with Philippine law.

7. Limitation of Liability

  • The Seller shall not be liable for:

    • delays caused by third-party service providers

    • damages resulting from improper use of the products

  • Product descriptions and information are provided in good faith but may contain minor inaccuracies.

8. Data Privacy

  • The Seller processes personal data in accordance with the Data Privacy Act of 2012 of the Philippines.

  • Personal data is used solely for:

    • order processing

    • delivery

    • customer communication

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Any disputes shall be resolved by the competent courts of the Philippines.

10. Amendments

  • The Seller reserves the right to modify these Terms at any time.

  • The latest version will always be available on the website.

  • These Terms become effective upon publication.